Revised terms of use updated 11-12-2016

Information about us
www.Bookavannow.com is a site operated by Bookavannow Limited ("We"). We are a limited company registered in England and Wales under company number 0000000 and have our registered office at Dephna House 7 Corronation road parrk royal NW10 7PQ

You may use our site only for lawful purposes. You may not use our site:
1. 2.1.1 In any way that breaches any applicable local, national or international law or regulation.
2. 2.1.2 In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
3. 2.1.3 To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
4. 2.1.4 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
5. 2.1.5 To knowingly transmit any data, send or upload any material that contains viruses, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
6. 2.1.6 to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Terms.
7. 2.1.7 to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
2.2 Content Standards
1. 2.2.1 These standards set out below apply to any and all material which you contribute to our site (Contributions), and to any interactive services associated with it.
2. 2.2.2 The standards apply to each part of any Contribution as well as to its whole.
3. 2.2.3 Contributions must:
4. 2.2.3.1 Be accurate (where they state facts).
5. 2.2.3.2 Be genuinely held (where they state opinions).
6. 2.2.3.3 Comply with applicable law in the UK and in any country from which they are posted.
7. 2.2.4 Contributions must not:
8. 2.2.4.1 Contain any material which is defamatory of any person.
9. 2.2.4.2 Contain any material which is obscene, offensive, hateful or inflammatory, or promotes sexually explicit material or violence.
10. 2.2.4.3 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
11. 2.2.4.4 Infringe any copyright, database right or trade mark of any other person.
12. 2.2.4.5 Be likely to deceive any person.
13. 2.2.4.6 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
14. 2.2.4.7 Promote any illegal activity.
15. 2.2.4.8 Be likely to harass, upset, embarrass, alarm or annoy any other person.
16. 2.2.4.9 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
4. Suspension and termination
1. 2.3 We retain the right to determine whether there has been a breach of these Terms through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.
2. 2.4.2 A material breach may result in our taking all or any of the following actions:
3. 2.4.2.1 Immediate, temporary or permanent withdrawal of your right to use our site.
4. 2.4.2.2 Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
5. 2.4.2.3 Issue of a warning to you.
6. 2.4.2.4 Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
7. 2.4.2.5 Further legal action against you.
8. 2.4.2.6 Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
9. 2.5 We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and we may take any other action.
5. Intellectual property rights
1. 2.6 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. 2.7 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
3. 2.8 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
4. 2.9 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
5. 2.10 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
6. Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
7. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
8. Our liability

Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

PART 2: REGISTERED USER PROVISIONS

17. Registration
1. 2.23 Registered Users must:
2. 2.23.1 be at least 18 years old; and
3. 2.23.2 always provide valid and complete contact information and must always have a valid email address
4. 2.24 Registered Users may not misrepresent their identities
5. 2.25 We reserve the right to reject your registration at any time and for any reason and without notice to you.
6. 2.26 If you are registering on behalf of a business or any corporate body, by registering with us you are confirming that you have the proper authority to bind the business/corporate body on whose behalf you are registering

18. Our Status
1. 2.27 We do not provide any transport services whatsoever. Our role is to provide a forum where potential buyers of transport services (Buyers) and businesses which provide transport services (Suppliers) can find each other.
2. 2.28 It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract.
3. 2.29 Please note that, with regard to any transaction made between Users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that Supplier or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.

19. Use of the Site
1. 2.30 The Site operates as follows:
2. 2.30.1 Buyers will post on the Site requirements they have for transport services (Buyer Listing);
3. 2.30.2 Transport providers will be able to offer their services on their own terms in response to any Buyer Listing (Bid). Bids become legally binding contracts, on their full original terms, once accepted by a Buyer.
4. 2.31 Buyer Listings and Bids (together Submissions) may be moderated. It will be at our discretion to determine whether or not a Submission falls within our Content Standards.
5. 2.32 We cannot guarantee how quickly Submissions will be posted on the Site.
6. 2.33 We are under no obligation to you or any other person to oversee, monitor or moderate the Site or any other service we provide on the Site. We reserve the right to remove, or to disable access to, any submission which breaches the Content Standards.

20. Submissions
1. 2.34 Submissions may not relate to the transport of any goods whose transport is prohibited by law.
2. 2.35 Submissions that relate to the transport of hazardous goods or other goods, including animals, whose transport is restricted by law may only be made if those goods are packaged correctly, and the Submission states clearly:
3. 2.35.1 The nature of the goods to be transported; and
4. 2.35.2 The details of the transport method required to comply with all relevant laws and regulations.
5. 2.35.3 Full responsibility for compliance with any laws and regulations in relation to the transport of any hazardous or restricted goods lies with the parties to that agreement. Parties transporting goods in breach of any such laws or regulations may be subject to regulatory and/or criminal penalties.

21. Contact Details
1. 2.36 Registered Users are not permitted to include contact information for the purpose of soliciting sales outside the Site.
2. 2.37 Please note that Suppliers are required by the Electronic Commerce (EC Directive) Regulations 2002 to display their contact details, including the geographic address at which their business is established.

22. Rules for Suppliers
1. 2.40 Suppliers must:
2. 2.40.1 honour a transaction contract formed with a Buyer;
3. 2.40.2 provide the services for which payment was accepted; and
4. 2.40.3 include all taxes, including VAT, and fees payable by the Buyer for the transport services in any Bid, excluding any import or export duty payable on the goods transported.
5. 2.41 Suppliers must not:
6. 2.41.1 bid against their own Bid, or have associates, or employees do so;
7. 2.41.2 significantly misrepresent their services by not meeting the terms and services description outlined in the Bid;
8. 2.41.3 refuse to accept payment for a service if their Bid is accepted; excluding extenuating factors within the boundaries of the law.
9. 2.41.4 attempt to contact Buyers directly or make their business identity or contact information available to Buyers by the use of photographs, images, text or logos. In the event of a transport provider bypassing the website, or placing fabricated bids in attempt to avoid website fees,Bookavannow reserves the right to charge the equivalent to what the fee should have been based on the agreed amount. If no bid has been placed or price agreed, Bookavannow will determine the deposit/fee price based on Bookavannow market value. In addition, Bookavannow will charge a £10 administration fee on all transactions.
10. 2.42 All Transport Providers must hold relevant insurance documents, allowing them to operate legally within their relative locations and carrying the goods quoted for. We reserve the right to spontaneously check with third party insurance companies, and our partners GoodsinTransitDirect.co.uk, to whether operators still hold valid insurance policies and licenses.

23. Rules for Buyers
Buyers must not:
1. 2.43 Submit their own bids to decrease Bids made by Suppliers. Users bidding for the provision of services must be wholly independent from the Buyer of those services.
2. 2.44 Neither Buyers nor Suppliers may interfere with a transaction or offer to buy or supply transport in response to a Buyer's Listing outside of the Site.
3. 2.45 We strongly advise customers and transportation services to avoid sharing any personal contact details, specific locations and bank details via our messaging service on Bookavannow. Sensitive information can be shared privately once job sheets have been exchanged between the two parties.

24. Feedback
1. 2.45 We will not be obliged to provide any Registered User with due diligence on any other Registered User.
2. 2.46 For each transaction, Buyers and Suppliers can choose to rate each other by leaving Feedback. Buyers and Suppliers can leave a positive, negative, or a neutral rating, plus a short comment.
3. 2.47 These ratings are used to determine Feedback Scores. In most cases, Users receive:
4. 2.47.1 +1 point for each positive rating
5. 2.47.2 No points for each neutral rating
6. 2.47.3 -1 point for each negative rating
7. 2.48 Suppliers are not permitted to include in their Bids or terms of sale any conditions that limit or restrict the Buyer from leaving feedback.
8. 2.49 Buyers are not allowed to threaten Suppliers with negative feedback or neutral Feedback in order to obtain goods or services not included in the original Buyer Listing.
9. 2.50 Suppliers may not require Buyers to leave specific feedback. Suppliers may not demand that Buyers withdraw existing feedback. These prohibitions apply to all feedback activity, whether prior to, during, or after delivery of services described in the original Buyer Listing.
10. 2.51 Feedback comments must comply with rules on feedback listed on the site. Bookavannow reserve the right to remove or modify feedback left by either the buyer or supplier without prior consent of either parties.
11. 2.52 Reputation score is a score based on Buyer feedback from previous jobs, representing the trustworthiness of a Supplier on a scale of 0 to 100.
12. 2.52.1 The reputation score of Suppliers is calculated via a formula rounded to the closest integer. This formula to round means 100 multiplied by a fraction, where the numerator is the total number of positive feedbacks since launch, and the denominator is the total number of negative feedbacks added to the total number of positive feedbacks since launch, as per the last updated score. This rule applies if a provider has less than 20 pieces of feedback.
13. 2.52.2 If at last reputation score update time the total number of positive and negative feedbacks left on the specific Supplier between last reputation score update time and 12 months before last reputation score update time were not less than 20, we calculate a more up-to-date reputation score until the next update. We calculate Reputation Score from a rounded formula. This formula to round means 100 multiplied by a fraction, where the numerator is the total number of positive feedbacks between last reputation score update time and 12 months before last reputation score update time. The denominator is the total number of negative feedbacks added to the total number of positive feedbacks both between last reputation score update time and 12 months before last reputation score update time.
14. 2.52.3 A reputation score cannot exceed 100 of which if the figure is calculated as a decimal it will be rounded down to 99 if any Buyer left a negative feedback on that particular Supplier between last reputation score update time and 12 months before last reputation score update time. If a supplier has completed more than 20 jobs over a period of 12 months negative feedback will be reflected within the percentage as per the last feedback update.

.25 Fees
1. The Site is free to use for Buyers. A deposit fee (Deposit) is payable by a Customer when a quote is accepted. The outstanding balance due is to be paid by the Customer directly to the Supplier in accordance with the terms and in a manner as agreed between both parties.
2. The deposit is a fixed fee of the transportation costs agreed between the two parties (dependent upon external factors, i.e. source of listing).
3. We may voluntarily waive our right to receive a Deposit in certain circumstances, but any such waiver is entirely discretionary and without accepting any legal obligation to do so.
4. On accepting a quote the customer must pay the Fee to Book A Van Now Ltd. We receive this Deposit as agent for the Customer.
5. Suppliers are responsible for the collection and payment of all VAT associated with the supply of services to Customers.
6. We may suspend, waive or change the method of calculation or rates of Fees at any time, either permanently or for any limited promotional or other period. Any changes will be described on the Site.

26. Cancellation/Refunds
1. 2.59 Transport contracts are formed between Customers and Suppliers so the negotiation and agreement of any cancellation and its consequences are matters for them. However, if the transport company cancels before any transport services has been provided the customer can then wish to recover their Deposit or Fee by making a request to us for repayment. No request should be made within 7 days of the date of acceptance of the quote or until reasonable attempts have been made to agree the terms of cancellation directly.
2. 2.60 We will review all cancellation requests. If appropriate the cancelled transport requirement will be relisted on the Site or deleted from it. The Deposit or the Fee may be refunded at our sole discretion.
Any request for a refund of the deposit fee paid should be made within 30 days of the acceptance of the quote. Bookavannow cannot be liable for requests outside this timeframe. No cash refund will be provided once the buyer has received the contact details of the Supplier via Bookavannow. In the event that the Suppler in unable to fulfil its obligations as booked then the buyer must contact Bookavannow to find an alternative Supplier, only in the event that Bookavannow is unable to find an alternative will credit be considered.
3. 2.61 In some circumstances, when a job is listed as flexible and the buyers job is not completed within a maximum of 4 weeks dependant on the selected, the listing will be removed and the prepaid deposit refunded as credit. Also if any jobs listed for a fixed date are not accepted by any transporters by that date, then the listing will be removed and the fee refunded as credit.
Please note that, with regard to any transaction made between Users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that Supplier or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction. It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract.Bookavannow are not liable for any transaction between each parties.

27. No Agency
Nothing herein shall create or be deemed to create any joint venture, agency or partnership relationship between ourselves and any Users whatsoever. Users shall not hold themselves out as implying any such relationship with us.